Sophia Johnson
Cleveland
Summary
Dedicated residential care professional adept at providing crisis intervention and life skills coaching. Proven track record in fostering emotional stability and promoting independence for individuals through collaborative efforts with caseworkers and structured support.
Overview
6
6
years of professional experience
Work History
Residential House Manager
Emerging Grace Ministries
12.2024 - Current
- Provide overnight supervision and support in a 24/7 residential care for teen sex trafficked survivors
- Ensure there's a therapeutic environment for healing and spiritual growth.
- Coordinate daily activities including appointments, counseling, education, and outings.
- Work closely with caseworkers and leadership team to enhance communication and support services.
- Assist individuals in managing emotional regulation to promote safety and stability within the environment.
- Oversee kitchen operations and household structure.
Owner & Certified Transformational Life Coach
Divine Purpose Unbound
04.2020 - Current
- Develop curriculum and life transformation programs.
- Facilitate workshops and faith-based sessions.
- Provide one-on-one and group coaching.
Office Administrator & Outreach Coordinator
Repair the Breach Ministries
03.2023 - 02.2025
- Managed outreach programs and food pantry operations.
- Coordinated volunteers and community support services.
- Assisted individuals experiencing crisis situations in a supportive environment.
Customer Service Representative
TTEC
01.2020 - 01.2021
- Provided exceptional customer service while ensuring adherence to HIPAA regulations.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the company database for future reference.
Education
Cosmetology Instructor License -
Nuvani
Austin10-2013
Cosmetology License -
College of Cosmetology
Killeen, TX12-2006
High School Diploma -
Temple High School
Temple05-1998
Skills
- Trauma-Informed Care
- Crisis Intervention
- Residential Support
- Life Skills Coaching
- Behavioral Support
- Community Outreach
- Case Collaboration
- Faith-Based Mentorship
Volunteer Experience
- Autism community volunteer (2-3 years)
- Disaster relief (Houston hurricane response)
- Toys for Tots; Thanksgiving outreach
- Provided food and haircuts for the unhoused community
Certifications And Credentials
- Board-Certified Christian Counselor
- Trauma-Informed Counselor
- Certified Transformational Life Coach
- Certified Health Coach
- Licensed & Ordained Minister
- Certified Deliverance Minister
- Licensed Cosmetology Instructor
Earlier Career
- Cosmetology Instructor
- Salon Manager
- Master Stylist
Timeline
Residential House Manager
Emerging Grace Ministries
12.2024 - Current
Office Administrator & Outreach Coordinator
Repair the Breach Ministries
03.2023 - 02.2025
Owner & Certified Transformational Life Coach
Divine Purpose Unbound
04.2020 - Current
Customer Service Representative
TTEC
01.2020 - 01.2021
Cosmetology Instructor License -
Nuvani
Cosmetology License -
College of Cosmetology
High School Diploma -
Temple High School