Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Kaasgaard

Redwood City,CA

Summary

Dedicated Behavior Technician at Amergis with expertise in implementing individualized behavior intervention plans and crisis intervention strategies. Skilled in active listening and clear communication, I foster positive client relationships, enhancing progress and promoting desired behaviors. Proven ability to maintain detailed documentation and collaborate effectively within a team environment.

Overview

3
3
years of professional experience

Work History

Behavior Technician

Amergis
10.2024 - 01.2025
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

Kids Club

YMCA
09.2021 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Took on additional shifts to support company needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Cashier

Petco
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Took on additional shifts to support company needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Education

High School Diploma -

Woodside High School
199 Churchill Ave, Woodside, CA 94062
12.2024

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Positive reinforcement
  • Time management
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Decision-making
  • Encouragement and motivation

Languages

Danish
Professional Working

Timeline

Behavior Technician

Amergis
10.2024 - 01.2025

Cashier

Petco
10.2023 - 01.2024

Kids Club

YMCA
09.2021 - 03.2024

High School Diploma -

Woodside High School

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Sophia Kaasgaard