Sophia Kaasgaard
Redwood City,CA
Summary
Dedicated Behavior Technician at Amergis with expertise in implementing individualized behavior intervention plans and crisis intervention strategies. Skilled in active listening and clear communication, I foster positive client relationships, enhancing progress and promoting desired behaviors. Proven ability to maintain detailed documentation and collaborate effectively within a team environment.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Amergis
1058 Shell Blvd, Foster City, CA 94404
10.2024 - 01.2025
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Kids Club
YMCA
1445 Hudson St, Redwood City, CA 94061
09.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Took on additional shifts to support company needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier
Petco
520 Woodside Rd, Redwood City, CA 94061
10.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Took on additional shifts to support company needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
High School Diploma -
Woodside High School
199 Churchill Ave, Woodside, CA 9406212.2024
Skills
- Active listening
- Data collection
- Documentation skills
- Positive reinforcement
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Decision-making
- Encouragement and motivation
Languages
Danish
Professional Working
Timeline
Behavior Technician
Amergis
10.2024 - 01.2025
Cashier
Petco
10.2023 - 01.2024
Kids Club
YMCA
09.2021 - 03.2024
High School Diploma -
Woodside High School