Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Kelley

Nashville,TN

Summary

Impeccable attention to detail with strong organizational skills eager to secure Executive Assistant position to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, strong time management and problem-solving skills. I’m an analytical, organized and dependable candidate successful at managing multiple priorities with a high level of integrity and discretion and take on added responsibilities to meet executive goals with the ability to handle multiple projects simultaneously with a high degree of accuracy. I Excel under pressure in competitive and fast-paced business platforms; ready to help.

Overview

9
9
years of professional experience

Work History

Inside Sales Executive

Credit Glory LLC
01.2023 - Current
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed, maintained and utilized diverse client base.
  • Updated accounts and maintained long-term relationships with clients.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented Service features to diverse audiences, applying consultative sales techniques to secure new contracts.
  • Contributed to team objectives in fast-paced environment.

Business Development Executive

Eargo Hearing Aids
02.2019 - 04.2021
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Answered high volume of phone calls and email inquiries.

Partnerships Account Executive

ClickFunnels
07.2017 - 02.2019


  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Prepared additional quotes for current clients to upsell products and services.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Resolved issues promptly to drive satisfaction and enhance customer service.

Documentation Executive

Norco Medical
04.2014 - 07.2017
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Updated and maintained confidential databases and records.
  • Handled confidential and sensitive information with discretion and tact.
  • Created and managed office systems to efficiently deal with documentation.

Education

Bachelor Of Business Administration - Business Management

Trident University International
Cypress, CA
06.2019

Skills

  • Client Correspondence
  • Profitability Assessments
  • Document Filing and Retrieval
  • Strong communication
  • Database Management
  • Operational Standards
  • Cross-Functional Collaboration
  • Effective Customer Communication
  • Ability to prioritize and meet deadlines
  • Effective Scheduling
  • Account Management
  • Daily Workflows

Timeline

Inside Sales Executive

Credit Glory LLC
01.2023 - Current

Business Development Executive

Eargo Hearing Aids
02.2019 - 04.2021

Partnerships Account Executive

ClickFunnels
07.2017 - 02.2019

Documentation Executive

Norco Medical
04.2014 - 07.2017

Bachelor Of Business Administration - Business Management

Trident University International
Sophia Kelley