Hi, I’m
Sophia Chandler
Brooklyn,NY
Summary
Experienced Bus Operator offering exceptional skills in route planning gained during almost two years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
8
years of professional experience
Work History
MTA New York City Transit Authority
Transit Bus Operator
09.2021 - 02.2023
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Transported customers to and from [Location].
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Aided passengers with disabilities or special needs.
- Inspected bus for any mechanical issues before departure.
- Developed and maintained positive relationships with passengers and other drivers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Assisted passengers with inquiries and requests during trips.
- Followed all relevant schedules for routes and arrivals.
- Calculated and collected fares from passengers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Verified cleanliness and tidiness of bus through regular cleaning.
Handy
Housekeeping Supervisor
01.2015 - 08.2021
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Education
Brooklyn College of The City University of New YorkBrooklyn, NY
GED
11.2014
Skills
- Customer Relations Skills
- Passenger Interaction
- Route Planning
- Pickup and Drop-Off Scheduling
- Two-Way Radio Operation
- Bus Inspections
- Safety Protocols
- Rule Enforcement
- Traffic Law Compliance
- Accident Reports
- Commercial Driving Experience
- Defensive Strategies
- Transportation Regulations
- Customer Experience
- Emergency Exit Door Operation
- Fire Extinguisher Use
- Elderly and Disabled Assistance
- Clean Bus Interiors
- Maintain Passenger Safety
- Commercial Drivers License (CDL)
- Bus Safety
Timeline
Transit Bus Operator
MTA New York City Transit Authority
09.2021 - 02.2023
Housekeeping Supervisor
Handy
01.2015 - 08.2021
Brooklyn College of The City University of New York
GED
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