Sophia Kennedy
Los Angeles,CA
Summary
Experienced Operations Director proficient in managing retirement operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
3
3
years of professional experience
Work History
Director of Operations
Vault Metal LLC
11.2021 - Current
- Collaborated with seniors and owners in the development of performance goals and long-term operational plans
- Partnered with seniors and clients to assist in the IRA process, including applications, custodial calls, trade documents, and portfolio overviews
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity, moving the company from $7 million in revenue to over $20 million.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Front Office Manager and Social Media Assistant
Michael Zarrabi
04.2021 - 11.2021
- Coordinated board and committee meetings, schedules, information preparation and distribution of two doctors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Created engaging content to keep social media channels updated and on brand
- Leaded in communication and sales with possible clients, moving them into future patients.
Receptionist
The Vintage
10.2020 - 03.2021
- Maintained financial records to verify timely clearance of all credit and debit activities
- Organized and updated schedules and monthly calendar obligations for various levels of staff
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Business Management
California Baptist University
Riverside, CA05.2022
Skills
- Leadership Training
- Policy Development and Enforcement
- Process Improvement
- Operational Leadership
- Client Advocacy
- Payroll Administration and Timekeeping
Timeline
Director of Operations
Vault Metal LLC
11.2021 - Current
Front Office Manager and Social Media Assistant
Michael Zarrabi
04.2021 - 11.2021
Receptionist
The Vintage
10.2020 - 03.2021
Bachelor of Arts - Business Management
California Baptist University
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