Sophia Kopko

Responsible for providing positive guest interactions as well as serving guests in an efficient manner.

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
• Promptly address customer service issues and refer customers to management when necessary.

• Contributed to content creation for company website.
• Developed social media strategy templates for Twitter, Instagram and Facebook.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Interacted with customers by phone, email or in-person to provide information.
• Assisted in research grant application writing process.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
• Mentored students to increase satisfaction and help engage in campus life.
• Aided in the training process for new ambassadors every school year.
• Prepared materials for monthly ambassador meetings to keep everyone up to date on any on-campus changes.