Sophia Lamarre

Supervisor: Ben Barch (814) 715-1803

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions, concerns and complaints.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Served customers quickly and efficiently and created strategies to prevent delays.

Supervisor: Danielle Henzler buck@duq.edu (412) 298-2557

• Organized returned books and materials and assisted with shelving.
• Conducted inventory audits of library materials, ensuring accurate record-keeping of available resources.
• Answered general questions in person, by phone and over email.
• Aided patrons with use and access to technology, resources and materials.

Supervisor: Kayla Walsh (845) 541-4994

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Supervisor: Steve Polcari (240) 422-0450

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Reset and cleaned tables quickly to prepare for new customers.
• Worked effectively in fast-paced environments.