Sophia Lastra

Banner Health

04.2023 - 01.2025

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Prepared lab specimens for diagnostic evaluation.
Taught patients about medications, procedures, and care plan instructions.
Oriented and trained new staff on proper procedures and policies.