Sophia LeGris
West Chester,OH
Summary
Outgoing and friendly Barista with excellent interpersonal communication skills. Solid experience processing payments, offering coffee expertise, and meeting customer demands with a diligent and well-organized mentality. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
11.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Shift Leader
Plato's Closet
05.2019 - 11.2021
- Provided exceptional leadership to teams to enhance performance and help achieve business targets.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZAdvanced Esthetics -
Aveda Fredric's Institute
West Chester, OH01.2022
High School Diploma -
Lakota East High School
Liberty Township, OH05.2021
Skills
- Cash Handling
- Employee Training
- Coffee expertise
- Visual Displays
- Cleaning
- Sales Goals
- POS Systems
- Leadership experience
Timeline
Barista
Starbucks
11.2021 - Current
Shift Leader
Plato's Closet
05.2019 - 11.2021
Bachelor of Science - Computer Science
Arizona State University
Advanced Esthetics -
Aveda Fredric's Institute
High School Diploma -
Lakota East High School
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