Sophia Lopez
Rockwall,TX
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully improved cash accuracy and fostered a positive work environment through effective staff training and development. Committed to delivering exceptional service while maintaining high performance standards.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cinemark
Rockwall, TX
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Diploma -
Woodrow Wilson High School
Dallas Tx 05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Staff supervision
- Employee scheduling
- Staff development
- Employee performance evaluations
Timeline
Assistant Manager
Cinemark
06.2023 - Current
Diploma -
Woodrow Wilson High School