Sophia Macleod
San Francisco,CA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
The Benjamin Hollywood
Los Angeles, CA
11.2025 - Current
- Greet and seat guests promptly, ensuring a positive first impression.
- Manage reservation systems, optimizing table turnover and guest flow.
- Coordinate with kitchen and waitstaff to streamline service during peak hours.
- Train new hosts on operational procedures and customer service standards.
- Monitor dining area for cleanliness and organization, maintaining high standards.
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answer customer questions about hours, seating, and menu information.
Server
Rock & Reilly's USC Village
Los Angeles, CA
03.2025 - Current
- Deliver exceptional customer service, enhancing guest satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Manage multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborate with kitchen staff to ensure accurate food presentation and quality.
- Train new servers on menu knowledge and service protocols, improving team performance.
- Resolve customer complaints promptly, maintaining positive dining atmosphere and reputation.
- Maintain cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Buss and reset tables to keep dining room and work areas clean.
Host/Server/Manager
Osteria La Buca Melrose
Los Angeles, CA
07.2022 - 03.2025
- Created memorable dining experiences by exceeding guest expectations
- Responded to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions
- Represented the culture with a high-energy, service-oriented attitude to motivate your team
- Assisted with interviewing, hiring, training and follow up with new team members
- Continuously cross-trained, developed and mentored team members
- Ran pre-shift meetings and update the team on any key business updates
- Reviewed reservations and communicate notes as well as special occasions
- Assisted with weekly staff schedules as directed by the General Manager
- Ensured established standards of food safety, sanitation and quality are maintained
- Ensured all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
- Trained new hosts on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Monitored dining room atmosphere, adjusting lighting and music for optimal guest comfort.
- Cleaned and prepared the dining areas
- Responded to guest inquiries and requests in a timely fashion
- Ensured adherence to all local, state and federal laws and regulations
- Managed reservations and adjust floor plan daily to maximize efficiency
- Escorted guests to assigned dining or bar areas
- Managed waitlist and provide guests with accurate quotes for wait times
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host/Server
Home Restaurant
Los Angeles, CA
07.2022 - 02.2024
- Welcome guests
- Manage reservations and adjust floor plan daily to maximize efficiency
- Escort guests to assigned dining or bar areas
- Manage waitlist and provide guests with accurate quotes for wait times
- Maintain a clean reception area
- Record food and drink orders and serve customer requests
- Knowledge of food and beverage specials
Executive Assistant
Walnut & Brass
Los Angeles, CA
09.2021 - 09.2022
- Maintained all front desk managerial operations including appointments, financial transactions, social media management, and vendor relations for busy photo studio
- Assisted with vendor relations for multiple real estate development projects
- Assisted with property management for multiple high-end properties, served as tenant liaison and coordinated vendors for tenant concerns and maintenance
- Assisted with personal projects and tasks as needed
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Conducted research and compiled reports to support decision-making processes for strategic initiatives.
Education
Associate of Science - Art History
Los Angeles City College
Los Angeles, CA06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- POS software
- Professional appearance
Certification
- CA Food Handlers Card
- RBS Certification
- ServSafe Food Manager Certification
Timeline
Host
The Benjamin Hollywood
11.2025 - Current
Server
Rock & Reilly's USC Village
03.2025 - Current
Host/Server/Manager
Osteria La Buca Melrose
07.2022 - 03.2025
Host/Server
Home Restaurant
07.2022 - 02.2024
Executive Assistant
Walnut & Brass
09.2021 - 09.2022
Associate of Science - Art History
Los Angeles City College