Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sophia Maggard

Plano

Summary

Dedicated Shift Leader with experience in fostering team collaboration and enhancing customer experiences. Promoted trust within a diverse team while effectively addressing customer preferences and needs. Facilitated action plans that resolved issues and presented solutions to management.

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Shift Leader

Starbucks
Dallas
06.2024 - Current
  • Managed cross-functional team of 4-10 individuals, streamlining operations to improve business efficiency.
  • Oversaw daily cashflow ranging from $3,000 to $10,000.
  • Resolved customer complaints promptly and professionally, enhancing satisfaction and fostering loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated commitment to job by maintaining punctual attendance, fostering a dependable work environment.

Retail Associate

Nature Craft
03.2024 - Current

Worked seasonally during summer months from April to May, including a pop-up event last fall.)

  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product selection and inquiries.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, assisted in locating merchandise, and recommended suitable options.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

Stylist Sales Associate

Francescas
Plano
09.2025 - 04.2026
  • Styled customers with personalized fashion advice and curated outfit recommendations to enhance shopping experience.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Engaged with customers to understand their needs and enhance shopping experiences.
  • Maintained visually appealing store environment with effective merchandising techniques to attract customers.
  • Maintained a visually appealing store environment through effective merchandising techniques.
  • Organized and restocked merchandise to support efficient inventory management.
  • Facilitated store liquidation by organizing final sales and managing inventory removal. and closure of store, staying till the last day of business.

Education

Counseling Psychology

Starting At ASU Next Semester

Skills

  • Shift and Team leadership
  • Employee Training
  • Operational efficiency
  • Service quality management
  • Food safety practices
  • Inventory Management
  • Cash management
  • Customer service
  • Staff development
  • Conflict resolution
  • Communication skills
  • Interpersonal skills
  • Attention to detail
  • Time management
  • Hospitality expertise

Accomplishments

  • Partner of the Quarter
  • Barista Trainer
  • Coffee Master

I've trained over 15 baristas, and continue to train more in the following weeks. Promoted within my own store the first time I applied and became eligible. I enjoy my job, and love to see the joy on customers faces after a happy interaction and would love to bring that energy to any other career I go. I'm working towards my first degree in psychology, and working in customer service helps develop my knowledge on assisting many people.

Certification

Serv Safe Food Handlers

Food Manager License

Timeline

Stylist Sales Associate

Francescas
09.2025 - 04.2026

Shift Leader

Starbucks
06.2024 - Current

Retail Associate

Nature Craft
03.2024 - Current

Counseling Psychology

Starting At ASU Next Semester
Sophia Maggard