Sophie Mahnke
Duluth,MN
Summary
I am a positive and upbeat professional, makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Pour! Wine Bar and Bistro
Otsego, MN
07.2022 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Blizzard Maker
Dairy Queen Grill & Chill
Rogers, MN
06.2021 - 09.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
Education
Some College (No Degree) - Exercise Science
University of Minnesota Duluth
Duluth, MNSkills
- Group reservations management
- Dining room management
- Reservation coordination
- Friendly demeanor
- High volume dining
- Dining customer service
- Server support
Affiliations
- I was on the gymnastics, track and field, and swim and dive team in high school.
- I was involved in Link crew, diggin' diversity, and national honor society in highschool.
- I am currently a member of the Duluth track and field team.
Accomplishments
- I earned the athena award for athletics.
- I was team captain for all 3 sports I did.
- I was a member of the national honor society.
Timeline
Restaurant Hostess
Pour! Wine Bar and Bistro
07.2022 - Current
Blizzard Maker
Dairy Queen Grill & Chill
06.2021 - 09.2021
Some College (No Degree) - Exercise Science
University of Minnesota Duluth
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