Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sophia Martinez

Sophia Martinez

Jacksonville

Summary

Dynamic professional with a proven track record at Fargos Pizza Co, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering a positive work environment. Skilled in money handling and problem-solving, consistently delivering exceptional results and boosting customer satisfaction.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Fargos Pizza Co
07.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Hotworx 24, Infrared Fitness Studio
12.2024 - 05.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Beauty Consultant

Palm Beach Tan
04.2024 - 05.2025
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted tanning makeovers and skincare consultations, boosting customer confidence in their appearance.

Sales Associate

Cavender's Boot City
02.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Nursing

Coastal Alabama Community College
Mobile, AL

High School Diploma -

Thomas B. Doherty High School
Colorado Springs, CO
05-2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development

Certification

  • First Aid/CPR Certified
  • Food Handler Certificate

Timeline

Sales Associate

Hotworx 24, Infrared Fitness Studio
12.2024 - 05.2025

Beauty Consultant

Palm Beach Tan
04.2024 - 05.2025

Sales Associate

Cavender's Boot City
02.2022 - 09.2022

Assistant Manager

Fargos Pizza Co
07.2020 - Current

No Degree - Nursing

Coastal Alabama Community College

High School Diploma -

Thomas B. Doherty High School

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Sophia Martinez