Sophia Mauro
West Des Moines,IA
Summary
Customer service-focused employee with experience in various fast-paced environments. Known for providing positive experiences for guests and staff, as well as effective communication and adaptability. Proven ability to multitask and manage inventory efficiently. Recognized for strong leadership skills and attention to detail, consistently driving customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Guest Seasonal
Target
West Des Moines, IA
11.2022 - 01.2025
- Greeted each guest In a warm and welcoming way upon checkout.
- Handled cash register operations accurately during peak holiday times.
- Assisted guests with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to guest questions and complaints.
Beauty Associate & Task Associate
Ulta Beauty Inc.
West Des Moines, IA
03.2022 - 08.2024
- Greeted guests to identify their needs, and provided assistance to ensure a positive shopping experience.
- Performed cashier duties such as processing payments, returns, and exchanges accurately, while striving to promote brand loyalty.
- Managed multiple stocking and display tasks simultaneously, while maintaining attention to detail.
- Assisted customers with selecting products, and answered questions about the availability and stock of each item.
Education
Bachelor of Science - Fashion Design And Merchandising
Iowa State University
Ames, IA05-2027
Skills
- Customer service
- Inventory management
- Brand promotion
- Strong leadership skills
- Effective communication
- Visual merchandising
- Fashion illustration
- Textile selection
Certification
- CPR Training and Certification
References
References available upon request.
Timeline
Seasonal Guest Seasonal
Target
11.2022 - 01.2025
Beauty Associate & Task Associate
Ulta Beauty Inc.
03.2022 - 08.2024
Bachelor of Science - Fashion Design And Merchandising
Iowa State University
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