Sophia Mcinturff
Greeneville
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
7
7
years of professional experience
Work History
Crew member
The Tannery Downtown
Greeneville
06.2021 - Current
- Designs engaging event flyers to boost restaurant visibility and customer interaction.
- Efficiently opens the restaurant, ensuring readiness for service.
- Trains new staff, enhancing team skills and service quality.
- Provides excellent customer service, resolving inquiries promptly.
- Manages phone and to-go orders with accuracy and efficiency.
Hostess
Cootie Browns
Johnson City
10.2020 - 05.2021
- Warmly welcomed guests, managed reservations, and ensured smooth seating operations. Collaborated with staff to enhance customer satisfaction.
- Streamlined check-in process, reducing wait times and improving guest flow. Implemented efficient seating strategies during peak hours.
- Assisted servers and kitchen staff during busy periods. Resolved customer concerns promptly, maintaining a positive dining atmosphere.
- Maintained accurate reservation records and table assignments. Ensured cleanliness and organization of the reception area.
Crew member
Pals
Greeneville
10.2018 - 08.2020
- Fostered teamwork in fast-paced environment, ensuring efficient order fulfillment and customer satisfaction. Adapted quickly to new processes, contributing to overall operational success.
- Mentored new team members, facilitating their integration and skill development. Promoted a positive work environment, contributing to improved team morale and retention.
- Cultivated a cohesive team environment, streamlining order processes and enhancing customer experience. Quickly adapted to new protocols, driving operational excellence.
Education
Registered Dental Assistant -
Walters State Community College
Greeneville, TN09-2025
BBA - Marketing Management
East Tennessee State University
Johnson City, TN12-2024
Skills
- Team Leadership
- Adaptability
- Customer Satisfaction
- Customer Engagement
- Team Morale
- Problem Solving
- Customer service
- Team collaboration
- Time management
- Integrity and honesty
- Verbal and written communication
- Multitasking and organization
Timeline
Crew member
The Tannery Downtown
06.2021 - Current
Hostess
Cootie Browns
10.2020 - 05.2021
Crew member
Pals
10.2018 - 08.2020
Registered Dental Assistant -
Walters State Community College
BBA - Marketing Management
East Tennessee State University