Sophia Mediavilla
Waterbury
Summary
Dynamic and dedicated server with a strong work ethic, honed at Carvel Ice Cream Store. Recognized for exceptional customer service and effective cash handling, I excel in guest engagement and maintaining cleanliness standards. Adaptable in high-volume settings, I ensure positive experiences while swiftly resolving customer concerns.
Overview
3
3
years of professional experience
Work History
Server
Carvel Ice Cream Store
02.2023 - 11.2025
- Provided exceptional customer service by attentively responding to guest inquiries and requests.
- Assisted in food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining areas for optimal guest experiences.
- Collaborated with team members to efficiently manage high-volume service periods.
- Learned menu items thoroughly to effectively communicate options and specials to guests.
- Adapted quickly to changing demands in fast-paced environments while maintaining service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Waterbury Arts Magnet School
Waterbury, CT06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
Timeline
Server
Carvel Ice Cream Store
02.2023 - 11.2025
High School Diploma -
Waterbury Arts Magnet School