Sophia M. Hacker
Lincoln,NE
Summary
Proven leader and innovator, adept in customer service and team collaboration, with a history of enhancing the customer experience at the Country Club of Lincoln and Treader Joe's in Lincoln, Nebraska. Excelled in creating engaging music education programs at Strings Alliance in Lincoln, significantly expanding reach and fostering community engagement. Skilled in communication and creativity, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
S.A.I.L Camp Instructor
Strings Alliance in Lincoln - Music Camp
07.2021 - 08.2021
- Musical Education: Provide quality music education and enrichment for students of all skill levels.
- Community Engagement: Foster partnerships with local schools, organizations, and community members to support music education.
- Growth and Expansion: Continuously expand the camp’s reach and offerings to accommodate a growing number of students and locations.
- Encouragement and Support: Create a nurturing environment that encourages creativity, collaboration, and a love for music among participants.
- Lifelong Skills: Equip students with valuable skills in teamwork, discipline, and self-expression through music.
Trader Joe's Crew Member
Head Manager / “Captain” : T.J. Tweten
08.2022 - 06.2024
- Register: Running the register and maintaining accurate purchase transactions
- Shelves: Stocking shelves and keeping precise inventory
- Displays: Creating visually appealing displays
- Customer Service: Providing exceptional customer service by assisting customers, answering inquiries over the phone, and offering advice
- Team Environment: Collaborating effectively within a professional team to enhance the customer experience.
- Other Tasks: bagging groceries, maintaining store cleanliness, boxing food donations, and operating sampling stations.
Country Club Of Lincoln
Nick Muller - PGA Director of Golf
07.2024 - Current
- Customer Service Excellence: Deliver personalized, high-quality service to enhance the customer experience.
- Team Collaboration: Work effectively with team members to create a welcoming and supportive environment.
- Facility Maintenance: Uphold the cleanliness and organization of the Golf Shop and surrounding areas.
- Communication Skills: Engage with customers and team members professionally and courteously.
- Event Participation: Contribute to special events, tournaments, and promotions as needed.
- Continuous Learning: Pursue ongoing training and development opportunities to enhance skills and knowledge in the industry.
Education
High School Diploma -
Lincoln East High School
1000 S 70th St, Lincoln, NE 6851005.2023
No Degree - Architecture / Business / Marketing (Undecided)
University of Nebraska-Lincoln
1400 R St, Lincoln, NE 6858805.2027
Skills
- Customer Service: Strong ability to assist and engage with customers effectively
- Communication: Excellent verbal and written communication skills
- Team Collaboration: Ability to work well within a team and contribute to group goals
- Problem-Solving: Skills in identifying issues and developing effective solutions
- Organization: Strong organizational skills for managing tasks and priorities efficiently
- Time Management: Ability to manage time effectively to meet deadlines and objectives
- Adaptability: Flexibility to adjust to changing situations and challenges
- Leadership: Ability to motivate and guide team members when necessary
- Conflict Resolution: Skills in managing and resolving conflicts amicably
- Creativity: Ability to think creatively and contribute innovative ideas
Accomplishments
- Successfully earned and delivered the commencement speech at the Lincoln East High School graduation ceremony in 2023.
- Achieved a place on honor roll for more than two of the four years in high school.
- Contributed to my community through volunteer work.
- Developed a strong professional resume and acquired various skills through three different positions.
Certification
- Nebraska Food Handlers Permit (City and State certification)
- City of Lincoln NE Server/Seller Permit
Timeline
Country Club Of Lincoln
Nick Muller - PGA Director of Golf
07.2024 - Current
Trader Joe's Crew Member
Head Manager / “Captain” : T.J. Tweten
08.2022 - 06.2024
S.A.I.L Camp Instructor
Strings Alliance in Lincoln - Music Camp
07.2021 - 08.2021
- Nebraska Food Handlers Permit (City and State certification)
- City of Lincoln NE Server/Seller Permit
High School Diploma -
Lincoln East High School
No Degree - Architecture / Business / Marketing (Undecided)
University of Nebraska-Lincoln
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