Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Mikluskova

Hinsdale,IL

Summary

Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Team Member

Chick-fil-A
01.2021 - 08.2021
  • Greeted guests pleasantly and answered menu questions.
  • Completed catering and regular orders over the phone.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Answered the phone and helped customers with questions about our establishment, menus, orders and discounts.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Smoothie Barista

Smoothie King
05.2022 - 09.2022
  • Prepared and served juices and blended drinks.
  • Created quality beverages for customers following recipes and presentation standards.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Took customer orders online and through the phone while accurately processing them in the system.


Swim Instructor

Oak Brook Park District
10.2022 - 02.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Provided emergency first aid and CPR as needed.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted safe and inclusive environment for club clients and members.
  • Set up and broke down equipment before and after classes.

Lifeguard

Ruth Lake Country Club
05.2022 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal care.
  • Monitored safety of guests in and around swimming pool.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Educated patrons on safety protocols and enforced safety rules.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Assisted in organizing and implementing recreational activities and programs.
  • Completed opening, closing, and mid-day duty cleaning checklists.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Lifeguard

Lifetime Fitness Center
02.2023 - Current
  • Monitored safety of guests in and around swimming pool.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid, CPR, AED, and closed water Lifeguarding to offer guests in distress optimal support.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Assisted in organizing and implementing recreational activities and programs.

Private Babysitter

Self Employed
08.2021 - Current
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Guided school homework and read bedtime stories to support development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Administered medications, following strict instructions from parents and medical labels.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Supervised children on playground to help develop physical and social skills.
  • Transported children to and from activities using personal or family vehicle.
  • Promoted language development skills through reading and storytelling.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Assistant

Jama Cedar Construction
09.2021 - 05.2022
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Proofread and edited documents for accuracy and grammar.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Education

Associate of Science - Computer Information Science

College of DuPage
Glen Ellyn, IL
06.2027

High School Diploma -

Hinsdale Central
Hinsdale, IL
06.2023

Skills

  • Call Reception
  • Troubleshooting and Assistance
  • Organizational Standards & Systems
  • Food and Beverage Service
  • Guest Services
  • Payment Collection
  • Workload & Time Management
  • Verbal and Written Communication
  • Customer Interaction
  • Emergency Situations
  • Positive Reinforcement Strategies

Certification

  • First Aid/CPR Certified

Languages

Slovak
Native or Bilingual
Polish
Professional Working
Spanish
Limited Working

Timeline

Lifeguard

Lifetime Fitness Center
02.2023 - Current

Swim Instructor

Oak Brook Park District
10.2022 - 02.2023

Smoothie Barista

Smoothie King
05.2022 - 09.2022

Lifeguard

Ruth Lake Country Club
05.2022 - 09.2023

Assistant

Jama Cedar Construction
09.2021 - 05.2022

Private Babysitter

Self Employed
08.2021 - Current

Restaurant Team Member

Chick-fil-A
01.2021 - 08.2021

Associate of Science - Computer Information Science

College of DuPage

High School Diploma -

Hinsdale Central

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Sophia Mikluskova