Sophia Miles
Big Grove Brewery
Solon,IA
4
years of professional experience
Dedicated Server experienced in delivering exceptional customer service and guest engagement. Achieved high levels of guest satisfaction through effective complaint resolution and order accuracy management. Focused on training new staff and enhancing service standards to foster team collaboration and drive customer loyalty.
Work History
Server
4 Years 3 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery, enhancing overall dining experience for patrons.
- Coordinated with kitchen staff to address special requests and dietary restrictions effectively.
- Trained new staff on menu offerings and service standards, fostering team collaboration and efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail and service quality.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Education
High School Diploma
- Solon Dollars for Scholars Scholarship Recipient
- Completed AP course in Psychology
- Completed AP course in French
- Completed AP course in Calculus 1
- Completed AP course in Composition 1 & 2
- 3.9 GPA
Bachelor of Science - International Relations
Skills
Exceptional customer service
Guest engagement
Menu memorization
Guest relations
Quick learning
Team collaboration
Memory retention
Efficient table turnover
Timeline
Server
Big Grove Brewery
05.2022 - CurrentRead More
Solon High School
High School Diploma
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University of Iowa
Bachelor of Science from International Relations
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