Sophia Miller
Cincinnati
Summary
Dedicated worker skilled in exceptional customer service, team collaboration, and multitasking in high-volume environments. Proven track record of enhancing guest engagement and satisfaction through attentive service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Good Plates Eatery
Cincinnati, OH
04.2026 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Expo Runner
The Back Porch Restaurant
Belle Vernon, PA
10.2022 - 01.2026
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Assisted kitchen staff by organizing ingredients and maintaining cleanliness in work areas.
- Trained new team members on operational procedures and customer service standards.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
Server
The Back Porch Restaurant
Belle Vernon, PA
10.2022 - 01.2026
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong organizational skills and ability to prioritize tasks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Banquet Server
The George Washington Hotel
Washington, PA
02.2022 - 06.2024
- Provided outstanding customer service in fast-paced banquet settings, fostering guest engagement and satisfaction.
- Set up and arranged dining spaces according to event specifications, maintaining attention to detail and presentation standards.
- Trained new staff members on service protocols, enhancing team performance and adherence to operational standards.
Education
Bachelor of Science - Health Sciences
University of Cincinnati
Cincinnati, OH04-2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memorization skills
- Team collaboration
- Uplifting coworker
- Multitasking abilities
Affiliations
- Health Science Club
- Bearcats for ALS- Vice President
Certification
- RAMP Certification
- CPR Certified
- Lifeguard Certified
Timeline
Server
Good Plates Eatery
04.2026 - Current
Expo Runner
The Back Porch Restaurant
10.2022 - 01.2026
Server
The Back Porch Restaurant
10.2022 - 01.2026
Banquet Server
The George Washington Hotel
02.2022 - 06.2024
Bachelor of Science - Health Sciences
University of Cincinnati