Sophia Mitchell
Summary
Talented administrative and customer service professional knowledgeable about financial aid, admissions, and student services. Excellent problem-solving, relationship-building and communication skills. Offering 4 years of related experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Aid Advisor
PB Cosmetology Education Centre
07.2020 - Current
- Counseled students and parents about financial aid options and program details.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Processed loan applications and monitored progress from start to finish.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
Financial Aid Advisor
PB Cosmetology Education Centre
02.2023 - Current
- Counseled students and parents about financial aid options and program details.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Processed loan applications and monitored progress from start to finish.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
Admissions Representative
PB Cosmetology Education Centre
03.2022 - 02.2023
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Facilitated successful campus events such as open houses and orientation sessions, resulting in increased student engagement and satisfaction.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Spray Tan Artist
Bronzed Monarch Spray Tan Bar
09.2023 - Current
- Mastered various spray tan techniques to provide consistent, even coverage tailored to each client''s preferences.
- Developed strong client relationships, resulting in repeat business and referrals for additional clientele.
- Assisted in creating promotional materials and engaging social media content to attract new clients and showcase available services.
- Complied with all state licensing requirements and continuously pursued professional development opportunities within the field of spray tanning.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients regularly.
Education
High School Diploma -
Haddon Heights High School
Haddon Heights, NJ06.2017
Skills
- Complaint Handling
- Oral and Written Comprehension
- Student advisement
- Loan Processing
- Higher Education Knowledge
- Customer Engagement
- Student Recruiting
- Telephone Etiquette
- State Testing Support
- Punctual and Dependable
- Recordkeeping abilities
- Strong Organization
Certification
- Department of Education Training - 2023-2024
- Certified Spray Tan Artist, Norvell Sunless Tans - 2023
Timeline
Spray Tan Artist
Bronzed Monarch Spray Tan Bar
09.2023 - Current
Financial Aid Advisor
PB Cosmetology Education Centre
02.2023 - Current
Admissions Representative
PB Cosmetology Education Centre
03.2022 - 02.2023
Financial Aid Advisor
PB Cosmetology Education Centre
07.2020 - Current
High School Diploma -
Haddon Heights High School
- Department of Education Training - 2023-2024
- Certified Spray Tan Artist, Norvell Sunless Tans - 2023
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