Sophia Mitchell
Rochester Hills,MI
Summary
Dynamic and results-driven team leader with a strong focus on customer service and relationship building. Proven ability in conflict resolution and adaptability, fostering a collaborative environment. Recognized for attention to detail, providing great customer service, and staying efficient and accurate in every position placed in. Management could trust that I would stay self-sufficient and active everywhere I could, knowing that if anything happened, I would stay in communication with them.
Overview
6
6
years of professional experience
Work History
Team Lead
Panera Bread
01.2022 - Current
- Contributed to new team members, fostering a collaborative work environment.
- Willing and having a desire to learn new positions the best I am capable of.
- Adapted and adjusted to any difficult circumstances.
- Worked heavily in customer service, making sure to greet customers with a smile and try my best to provide great service.
- Trained new employees with clear and direct instructions.
- Dealt with difficult customers and situations, and I would offer the best solution that worked with the customer.
- Coached team members with techniques that were necessary to complete certain tasks.
- Organized spaces and made sure to keep everything neat and tidy.
- Cultivated relationships with regular customers. I often memorized specific requests and modifications that they had, and tried to make sure they felt special.
- Assisted others with tasks to make things run smoother and more efficiently.
- Stayed proactive with my responsibilities.
- Punctual to every shift.
- Built relationships with coworkers to facilitate a positive work environment.
- Communicated with my manager and coworkers.
- Stepped in wherever there was a need, no matter how little or how much I knew about how to accomplish the task.
Team Member
Bordine's Nursery
04.2019 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and aesthetics.
- Maintained productive, efficient approach to all tasks.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Worked in uncomfortable working situations, but still tried my best.
Education
No Degree - Dental Hygiene
Oakland Community College
Auburn Hills, MI05-2027
Associate of Arts - Music Theory
Indiana Bible College
Indianapolis, IN05-2024
High School Diploma -
Auburn Hills Christian School
Auburn Hills, MI05-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Time Management
- Relationship Building
- Problem - Solving
- Adaptability
- Empathy and Friendliness
- Critical Thinking
- Punctuality
- Task prioritization
- Organizational Skills
Timeline
Team Lead
Panera Bread
01.2022 - Current
Team Member
Bordine's Nursery
04.2019 - 10.2023
No Degree - Dental Hygiene
Oakland Community College
Associate of Arts - Music Theory
Indiana Bible College
High School Diploma -
Auburn Hills Christian School