SOPHIA MORESCO
Colusa,California
Summary
Experienced professional at Enloe Health with a strong focus on customer service and appointment management. Demonstrated ability to boost patient satisfaction through clear communication and compliance with HIPAA standards. Expertise in Microsoft Office and adept at managing multiple tasks in fast-paced settings. Committed to enhancing team collaboration and operational productivity.
Overview
8
8
years of professional experience
Work History
Clinic Registration Representative II
Enloe Health
Chico, California
05.2025 - 07.2026
- Collected and verified patient information using electronic health record systems.
- Facilitated smooth patient flow through efficient registration sign-in processes.
- Scheduled appointments, verified insurance coverage, and collected payments accurately.
- Addressed patient inquiries regarding registration procedures and healthcare services.
- Provided exceptional customer service by resolving issues swiftly and courteously.
- Answered phone calls professionally, responding to all inquiries with care.
- Maintained HIPAA compliance while upholding hospital policies and procedures.
Stills Representative
Colusa County Fairgrounds
Colusa, CA
02.2022 - 11.2024
- Revived Stills department after two-year hiatus, enhancing operational efficiency.
- Utilized Blue Ribbon software to optimize processes and improve productivity.
- Delivered exceptional customer service through in-person and phone interactions.
- Cultivated partnerships with schools, sponsors, and state fairs to bolster community ties.
- Executed administrative tasks, including document filing and record updates.
Office Assistant
Colusa County Fairgrounds
Colusa, CA
04.2018 - 01.2022
- Facilitated communication among personnel by managing incoming calls and taking messages.
- Operated personal computers, photocopiers, and voicemail systems to ensure seamless office operations.
- Proofread documents and organized records, reports, and files for accuracy.
- Processed payments using state-approved accounting system to uphold financial integrity.
Education
MBA - Business Administration
California State University, Chico
Chico, CA07-2024
Bachelor of Arts - Social Science
California State University, Chico
Chico, CA05-2020
Skills
- Customer service
- Microsoft Office expertise
- Multitasking
- Documentation skills
- Team collaboration
- Appointment scheduling
- Payment processing
- HIPAA compliance
References
References available upon request.
Technical Skills
Computer Literacy (Google Docs, Microsoft Word, Excel, Powerpoint, and Publisher)
Awards Activities
Dean's List Honoree; 8 semesters (California State University, Chico)
Timeline
Clinic Registration Representative II
Enloe Health
05.2025 - 07.2026
Stills Representative
Colusa County Fairgrounds
02.2022 - 11.2024
Office Assistant
Colusa County Fairgrounds
04.2018 - 01.2022
MBA - Business Administration
California State University, Chico
Bachelor of Arts - Social Science
California State University, Chico