Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Murphy

North Liberty,IA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Waitress and Host

Josephs Steakhouse
09.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Provided knowledge of menu to provide elite dining experiences.

Beverage Cart Attendant

Riverside Casino And Golf Resort
04.2021 - 10.2023
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted guests and inquired into beverage choices.
  • Seasonal Job from April-October

Contractor's Assistant

Timmins Construction
10.2022 - 05.2023
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Assisted in renovations by performing light demolition, painting and installing sheetrock.
  • Smoothed and sanded surfaces to remove ridges, caulking and glue.
  • Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.

Waitress

JP's
08.2020 - 10.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Hostess

Kalona Brewery
08.2016 - 05.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

GED -

Kirkwood Community College
Cedar Rapids, IA

High School Diploma -

Washington High School
Washington, IA
05.2020

Skills

  • Order Accuracy
  • Menu Recommendations
  • Guest Relations Management
  • Dining Area Maintenance
  • Customer Service
  • Beverage Preparation

Timeline

Waitress and Host

Josephs Steakhouse
09.2023 - Current

Contractor's Assistant

Timmins Construction
10.2022 - 05.2023

Beverage Cart Attendant

Riverside Casino And Golf Resort
04.2021 - 10.2023

Waitress

JP's
08.2020 - 10.2020

Hostess

Kalona Brewery
08.2016 - 05.2020

GED -

Kirkwood Community College

High School Diploma -

Washington High School

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Sophia Murphy