Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sophia Nation

Rosedale,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

21
21
years of professional experience

Work History

Sales Associate

Raymour & Flanigan Furniture And Mattress Store
03.2012 - Current
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company requirements.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Enter customers information and sales in the computer system.
  • Negotiate and close deals.

Customer Service Representative

Bob's Discount Furniture
10.2010 - 02.2012


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Processed payments and finance application.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Scheduled delivery convenient to customers.

Data Entry Specialist

Timeless Treasures Fabrics Of SOHO LLC
11.2002 - 12.2007
  • Compiled data and reviewed information for accuracy prior to input.
  • Coded orders/invoices for accounts payable process.
  • Entered numerical data into databases with speed and accuracy.
  • Liaise with converting and sales departments regarding purchase order numbers and quantities.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Ensure orders meet shipment deadlines.
  • Collated and organized data entry documents into filing systems for easy access.

Education

Bachelor of Science - Accounting

York College of The City University of New York
Jamaica, NY
05.2008

Associate of Science - Business Management

Taylor Business Institute
New York, NY
05.2002

Skills

  • Data Management and Accurate Data Processing
  • Error Identification
  • Retail Sales Customer Service
  • Sales Strategy and Trends
  • Report Preparation
  • Administrative Support and Time Management

Timeline

Sales Associate

Raymour & Flanigan Furniture And Mattress Store
03.2012 - Current

Customer Service Representative

Bob's Discount Furniture
10.2010 - 02.2012

Data Entry Specialist

Timeless Treasures Fabrics Of SOHO LLC
11.2002 - 12.2007

Bachelor of Science - Accounting

York College of The City University of New York

Associate of Science - Business Management

Taylor Business Institute

Similar Profiles

CREATE PROFILE
Sophia Nation