Sophia Newberry
Albany,GA
Summary
Dynamic Medical Assistant with proven expertise in HIPAA compliance and patient scheduling at Phoebe Putney Memorial Hospital. Recognized for enhancing workflow efficiency and maintaining exceptional customer service, resulting in improved patient satisfaction. Skilled in managing project timelines and adept at resolving conflicts with empathy, ensuring seamless operations in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Phoebe Putney Memorial Hospital
05.2017 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- I upload breast imaging into our pacs system, I send imaging to different facilities as they request and show consents.
- I create sessions for radiologist to read mammograms from that are done daily.
Cash Office Clerk
The Home Depot
03.2010 - 05.2017
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
Customer Service Representative
Walmart
01.2001 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Billing And Coding
DeVry University
Atlanta, GA07-2025
High School Diploma -
Turner County High School
Ashburn, GA05-2000
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Phoebe Putney Memorial Hospital
05.2017 - Current
Cash Office Clerk
The Home Depot
03.2010 - 05.2017
Customer Service Representative
Walmart
01.2001 - 08.2010
Medical Billing And Coding
DeVry University
High School Diploma -
Turner County High School
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