Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sophia Novais

Queens,New York

Summary

— Friendly and reliable And offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable employee seeking seller position. Offering excellent communication and good judgment.

Overview

2
2
years of professional experience

Work History

Cashier

Tony and Bennys
04.2022 - Current
  • The work environment is at airport therefore, customer service is a priority and is crucial to company
  • The job was using POS, working under pressure, - Demonstrated exceptional customer service, addressing inquiries and ensuring a positive dining experience
  • Operated POS systems efficiently, handling transactions accurately and swiftly
  • Effectively communicated product information and menu recommendations to customers
  • Maintained composure and resolved customer issues in high-pressure, fast-paced environments.

Cashier

KFC, Astoria
06.2021 - 03.2022
  • Worked over a year as a cashier and management, developed social skills and experience with systems that required more efficiency
  • POS was a system used for transactions and orders, as well as machinery that involved certain learning to manage them.

Education

Associate of Science - Biology

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2024

High School Diploma -

Fiorello H Laguardia High School
New York, NY
06.2021

Award -

Laguardia Airport
New York, NY

Skills

  • Problem-solving skills
  • Customer service
  • POS systems management
  • Product information communication
  • Adaptability
  • Time management
  • Teamwork
  • Sales Expertise
  • Cash Management
  • Time Management Skills
  • Guest Inquiries
  • Verbal and Written Communication
  • Refunds and Exchanges
  • Staff Training
  • Product and Service Sales
  • Product Knowledge
  • Order Packaging
  • Hospitality and Accommodation

Accomplishments

  • Trained and mentored 10 employees.
  • Achieved 100% accuracy by completing a secret shopper service with accuracy and efficiency.
  • Completed training program.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Cashier

Tony and Bennys
04.2022 - Current

Cashier

KFC, Astoria
06.2021 - 03.2022

Associate of Science - Biology

LaGuardia Community College of The City University of New York

High School Diploma -

Fiorello H Laguardia High School

Award -

Laguardia Airport

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Sophia Novais