Sophia Nunez
Sarasota,FL
Summary
Results-driven Customer Service professional with a proven track record of resolving customer complaints and inquiries. Collaborative team player skilled in handling escalated situations and providing empathetic solutions. Demonstrated ability to prioritize tasks, and deliver exceptional customer service. Possesses strong interpersonal skills and a professional demeanor Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Virtus Health
Sarasota, FL
04.2026 - Current
Medical Assistant/Receptionist
Platinum Healthcare Physical Medicine
Sarasota, FL
01.2025 - 04.2026
- Greet and check in patients, ensuring accurate documentation and smooth front office flow.
- Schedule appointments and manage provider calendars efficiently.
- Answer phones and respond to patient inquiries with professionalism and care.
- Verify insurance coverage and process payments.
- Assist medical staff with patient prep, vitals, and clinical documentation.
- Maintain a clean and organized front desk and exam area in compliance with health regulations.
- Handle sensitive patient information with discretion and HIPAA compliance.
CUSTOMER SERVICE STAFF
Publix
Sarasota, FL
11.2022 - 01.2025
- Demonstrated effective problem-solving skills when resolving customer complaints or issues.
- Assisted in developing strategies for improving the quality of customer service provided.
- Trained new staff members on proper customer service procedures and protocols.
- Utilized active listening techniques to identify customer needs and provide appropriate solutions.
- Developed strong relationships with customers, ensuring their satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Managing Money Services such as Western Union and Money Orders, as well as check cashing at the customer service desk.
- Entrusted with opening and closing responsibilities of the cash office, which includes ordering currency, managing registers, conducting safe counts, making deposits, and maintaining daily accounting tasks.
BARISTA
Starbucks
Sarasota, FL
07.2021 - 03.2022
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
Education
Associate in Arts (A.A.) - Psychology
State College of Florida
Bradenton, Florida12-2025
Skills
- Interpersonal Skills
- Task Prioritization
- Conflict Mediation
- Team building
- Adaptability and Flexibility
- Excellent Communication
- Multitasking Abilities
- Problem-solving aptitude
- Attention to Detail
- Computer Proficiency
Certification
- RBT - Registered Behavior Technician
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Registered Behavior Technician
Virtus Health
04.2026 - Current
Medical Assistant/Receptionist
Platinum Healthcare Physical Medicine
01.2025 - 04.2026
CUSTOMER SERVICE STAFF
Publix
11.2022 - 01.2025
BARISTA
Starbucks
07.2021 - 03.2022
Associate in Arts (A.A.) - Psychology
State College of Florida