Sophia O'Branovic
Royal Oak,MI
Summary
Dedicated server with exceptional customer service skills, committed to delivering outstanding dining experiences. Expertise in cash handling and guest engagement enhances operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Tavern on The Main
05.2024 - 08.2026
- Delivered exceptional dining experiences by providing attentive and personalized service to guests.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed multiple tables efficiently while maintaining high service standards during peak hours.
Server
Gimmes Par and Grill
10.2024 - 10.2025
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Resolved guest concerns promptly, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization of dining area to enhance guest comfort and safety.
Host
Griffin Claw Brewing
08.2022 - 08.2023
- Greeted and seated guests, ensuring a welcoming environment and smooth dining experience.
- Managed reservation system, coordinating table assignments to optimize seating efficiency.
- Communicated with kitchen staff to relay guest orders and requests promptly.
- Assisted in training new hosts, reinforcing service standards and operational procedures.
Cashier
Haagen Dazs
09.2020 - 03.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, ensuring a positive shopping experience.
- Maintained cleanliness and organization of the sales floor and service areas.
- Assisted in inventory management, including restocking and product placement.
Education
Social Work
Grand Valley State University
Allendale, MI04-2027
High School Diploma -
Royal Oak High School
Royal Oak, MI06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Gimmes Par and Grill
10.2024 - 10.2025
Server
Tavern on The Main
05.2024 - 08.2026
Host
Griffin Claw Brewing
08.2022 - 08.2023
Cashier
Haagen Dazs
09.2020 - 03.2022
Social Work
Grand Valley State University
High School Diploma -
Royal Oak High School