Sophia Olivo
Mesa,AZ
Summary
Dynamic customer service professional with a proven track record at Neighborhood Vet Clinic, excelling in problem resolution and service excellence. Skilled in active listening and appointment scheduling, I foster strong relationships that enhance customer loyalty. Recognized for efficiently handling escalated issues, ensuring satisfaction and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Neighborhood Vet Clinic
06.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinates appropriate patient appointments according to preferred doctor
Head Cook
Lou Malnati's
01.2021 - 02.2022
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with front-of-house staff to ensure seamless communication and high level of customer service during meal service.
Personal Shopper
Walmart
05.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cashier
Peter Piper Pizza
06.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2019
Skills
- Service excellence
- Active listening
- Logical evaluation
- Data entry
- Problem resolution
- Effective relationship management
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Appointment scheduling
- Team development
- Recordkeeping strengths
- Service upselling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Neighborhood Vet Clinic
06.2022 - 04.2025
Head Cook
Lou Malnati's
01.2021 - 02.2022
Personal Shopper
Walmart
05.2020 - 07.2021
Cashier
Peter Piper Pizza
06.2017 - 03.2020
High School Diploma -
Mesa High School
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