Sophia Pack
Scottsdale,AZ
Summary
Experienced customer service professional with a strong background in the food and hospitality industry. Adheres to safety, sanitization, and food handling guidelines while delivering exceptional service. Completed 2 years of employment at Koibito Poke and concurrently worked as a Seasonal Worker at Fairmont Princess during the holiday season. Successfully sold skate passes and apparel, managed transactions, and ensured guest safety on and off the ice rink. Additional experience includes roles as a Host & Baker at Sicilian Butcher & Bakery, Food and Beverage Cashier at Rosati's Pizza, and Courtesy Clerk at Safeway. Developed skills in customer service, teamwork, and attention to detail. Currently attending Arizona State University while graduating from Paradise Valley Community College Early College program with an AGEC certification in May 2024, holding a 4.0 GPA from Horizon High School.
Overview
6
6
years of professional experience
Work History
Server
Flower Child
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Beauty Consultant
Palm Beach Tan
04.2024 - Current
- Sold various types of skincare products, such as lotions, moisturizers, and tan enhancers
- Cleaned and sanitized tanning beds after each client's session to maintain hygienic environment
- Performed routine maintenance on tanning equipment to ensure optimal performance levels
- Assisted customers with check-in, product purchases and bed setup
Nanny
Busy Bees
09.2022 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Dasher
Doordash
02.2024 - 05.2024
- Handled deliveries on time while safely operating vehicle
- Learned local roads and used GPS to avoid traffic issues and minimize delays
- Complied with health code standards for safe food handling practices
- Processed food orders and payment transactions through mobile app
Server & Cashier
Koibito Poke
03.2022 - 03.2024
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials
- Processed credit card transactions, gift cards and cash payments
Seasonal Worker
Fairmont Princess
10.2023 - 01.2024
- Sold skates and apparel to guest
- Ran credit cards, cash, and room charges
- Monitored safety on and off of the ice-rink
Host & Baker
Sicilian Butcher & Bakery
08.2021 - 12.2021
- Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest satisfaction
- Worked with large groups to execute special events to schedule
- Provided superior customer service by promptly greeting and welcoming guests
Food and Beverage Cashier
Rosati's Pizza
05.2021 - 07.2021
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Redeemed coupons, loyalty points and benefits for purchased items
Courtesy Clerk
Safeway
09.2019 - 12.2019
- Cleaned up inside and outside of store, collecting carts and trash, wiping up spills, and returning product to correct locations
- Located products for customers, leading individuals directly to desired items
- Promoted customer convenience by loading bagged items into cart
Education
Bachelor of Science (B.S.) - Psychology
Arizona State University
Tempe, AZ05.2028
High School -
Horizon High School
Scottsdale, AZ05.2024
AGEC -
Paradise Valley Community College
Scottsdale, AZ05.2024
Skills
- Professional resolution
- Safe food handling
- Customer service
- POS operation
- Menu memorization
- Cash handling
- Friendly
- Excellent communicator
- Amazing organization
Timeline
Server
Flower Child
02.2025 - Current
Beauty Consultant
Palm Beach Tan
04.2024 - Current
Dasher
Doordash
02.2024 - 05.2024
Seasonal Worker
Fairmont Princess
10.2023 - 01.2024
Nanny
Busy Bees
09.2022 - Current
Server & Cashier
Koibito Poke
03.2022 - 03.2024
Host & Baker
Sicilian Butcher & Bakery
08.2021 - 12.2021
Food and Beverage Cashier
Rosati's Pizza
05.2021 - 07.2021
Courtesy Clerk
Safeway
09.2019 - 12.2019
AGEC -
Paradise Valley Community College
Bachelor of Science (B.S.) - Psychology
Arizona State University
High School -
Horizon High School
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