Sophia Panoutsakos
Brooksville,FL
Summary
Dynamic professional excelling in guest service and problem-solving. Demonstrated ability to mentor staff, streamline operations, and enhance customer satisfaction. Skilled in multitasking and exceptional communication, fostering teamwork and collaboration. Achieved significant improvements in service efficiency and guest experience.
Overview
3
3
years of professional experience
Work History
Head Hostess
Carrabba's Italian Grill
11.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Crew Member
Tropical Smoothie Cafe
03.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
House Of Tans
03.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Physical Therapy Assistant
St Petersburg College
Tarpon Springs, FL2027
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05.2024
Skills
- Guest service
- Appointment coordination
- Exceptional communication
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
Timeline
Head Hostess
Carrabba's Italian Grill
11.2023 - Current
Crew Member
Tropical Smoothie Cafe
03.2023 - 01.2024
Sales Associate
House Of Tans
03.2022 - 04.2023
Associate of Science - Physical Therapy Assistant
St Petersburg College
High School Diploma -
Nature Coast Technical High School
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