Sophia Perdue
Candia,NH
Summary
Proven leader and problem-solver, excelled at Avier Flight School by enhancing customer satisfaction and fostering a positive work environment. Skilled in customer service and team leadership, adept at resolving conflicts and making timely decisions. Achieved notable improvements in performance and service quality, demonstrating a commitment to excellence and a knack for exceeding employer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Avier Flight School
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinating and completing maintenance flights
- Solving real-world aviation problems
Waitress
110 Grill
07.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Service Manager
Chipotle Grill
04.2018 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented strategies to increase customer service satisfaction ratings.
Life Guard
Candia Springs Adventure Park
04.2017 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Education
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Conflict resolution
Certification
Commercial Pilot License with Instrument Rating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Avier Flight School
08.2024 - Current
Waitress
110 Grill
07.2023 - 09.2024
Service Manager
Chipotle Grill
04.2018 - 01.2023
Life Guard
Candia Springs Adventure Park
04.2017 - 09.2019
No Degree - Business Administration
Southern New Hampshire University
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