Sophia Phanord
Operations Manager And Human Resources Analyst
Hyde Park,MA
Summary
Dynamic Assistant Manager of Human Resources and Bank Branch Manager bringing more than ten years of experience providing guidance on human resources and operations topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations, marketing and sales growth, and vast experience in analyzing company need and developing long-term solutions to meet personnel objectives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Human Resources Analyst
United Nations Development Programme - Undp
Port-au-Prince , Haiti
07.2018 - 07.2021
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Helped solve diverse program problems with in-depth analysis.
- Identified and remedied non-conforming trends based on collected compliance and outcome data.
- Implemented process improvements to automate office operations.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for positions.
Bank Branch Manager
UNIBANK S.A.
Port-au-Prince , Haiti
06.2013 - 07.2018
- Identified and capitalized on community business opportunities with effective networking.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated dramatic improvements across entire sales cycle.
- Gathered and reviewed customer feedback to improve operations.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Education
Bachelor of Science - Business Administration And Management
08.2005 - 04.2010
Skills
Recruitment
Training and mentoring
Pre-Employment Screening
Candidate Sourcing
File and records management
Training development
Benefits and compensation
Contract Negotiation
Relationship building and management
Project Management
Financial services
Staff Management
Community Relations
Strong team-builder
Sales expertise
Marketing
Goals and performance
Timeline
Human Resources Analyst - United Nations Development Programme - Undp
07.2018 - 07.2021
Bank Branch Manager - UNIBANK S.A.
06.2013 - 07.2018
Rust College - Bachelor of Science, Business Administration And Management
08.2005 - 04.2010