Sophia Porter
Richmond,VA
Summary
Highly motivated, teachable Business Management and Sales May 2025 graduate with a strong foundation in customer relationship management, data-driven sales strategies and strategic decision making. Passionate about building strong teams. Adept in working in fast-paced environments and leveraging analytical and management skills. Eager to take on new skills and be uncomfortable to achieve success.
Overview
4
4
years of professional experience
Work History
Keyholder and Bartender
Richmond Restaurant Group
Richmond, Virginia
09.2023 - Current
- Trained and mentored new hires to ensure high service standards and team efficiency.
- Resolved customer concerns quickly and professionally, maintaining brand reputation and guest satisfaction.
- Acted as a manager on duty to resolve employee issues and ensuring smooth operations during shifts.
- Facilitated seamless operations by managing daily cash flow and leading a team of 8 during high-volume shifts, achieving a 20% increase in customer satisfaction scores through efficient service and personalized engagement.
- Orchestrated inventory management and restocking to ensure consistent availability of premium ingredients and spirits contributing to an increase in beverage sales and reducing waste.
Barista & Customer Service Representative
Starbucks
Richmond, VA
06.2021 - 08.2023
- Leading team operations during peak hours, reducing wait times by 30% while maintaining a 85% customer satisfaction score through task delegation and real-time problem-solving.
- Trained and led a team of 15 baristas, leading to a 15% improvement in order accuracy and an increase in employee retention, utilizing hands-on coaching techniques and performance feedback loops.
- Coordinated with suppliers, managed inventory levels, and conducted audits to reduce waste and ensure operational efficiency.
Education
Bachelor of Science - Business Management, Sales
Virginia Commonwealth University
Richmond, VA05-2025
Associate of Science Degree - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA05-2023
Skills
- Problem-Solving
- B2B Marketing
- SPIN Selling
- Sales KPI Monitoring
- Teamwork & Leadership
- Market Research & Consumer Insights
- Forecasting Data & Trend Analysis
- Gspace
- Microsoft Office
Affiliations
- VCU Sales Team - Regional Competitor and VCU Speed SellingFinalist
- Pi Sigma Epsilon - Finance, Marketing and Vice Presidential Committees
- The Collective - Secretary - Young Women's Nonprofit Organization
- VCU School of Business Dean's List Fall 2024
- 2025 VCU School of Business Analytics & AI Challenge Competitor
References
References available upon request.
Timeline
Keyholder and Bartender
Richmond Restaurant Group
09.2023 - Current
Barista & Customer Service Representative
Starbucks
06.2021 - 08.2023
Bachelor of Science - Business Management, Sales
Virginia Commonwealth University
Associate of Science Degree - Business Administration
J. Sargeant Reynolds Community College
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