Sophia Procyshyn
Akron,OH
Summary
Dedicated FOH Team Member with a strong focus on exceptional customer service, cleanliness, and team collaboration. Committed to creating a welcoming atmosphere and fostering positive guest relationships.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Fairlawn, OH
07.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Assisted team members in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy during peak hours.
- Trained new employees on front-of-house procedures, emphasizing best practices for customer interaction and safety protocols.
- Resolved customer concerns promptly by employing effective communication skills, fostering positive relationships with guests.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
Team Member
Jersey Mike's Subs
Fairlawn, OH
06.2025 - 08.2025
- Prepared food items according to recipes and standards, ensuring quality and consistency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Operated cash register efficiently, handling transactions accurately and managing cash flow.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
Education
No Degree -
University Of Akron
Akron, OHBachelor of Arts - Journalism
Ohio University
Athens, OH2030
High School Diploma -
Revere High School
Richfield, OH05.2026
Skills
- Order taking
- Cleanliness
- Salesmanship
- Team collaboration
- Greeting guests
- Money handling
- Social perceptiveness
- Professional appearance
- Complaint handling
- Training and mentoring
- Stock management
- Allergy awareness
- Open-close procedures
Timeline
Team Member
Jersey Mike's Subs
06.2025 - 08.2025
FOH Team Member
Chick-fil-A
07.2023 - Current
No Degree -
University Of Akron
Bachelor of Arts - Journalism
Ohio University
High School Diploma -
Revere High School