Sophia Ralls
Winchester,VA
Summary
Dedicated server with exceptional customer service skills, ensuring guest satisfaction and efficient service in high-pressure environments. Committed to maintaining cleanliness and organization while enhancing dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Backseat Bar And Grill
Winchester, VA
09.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in menu recommendations and addressed customer inquiries.
- Coordinated food and beverage orders to ensure timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Runner
Backseat Bar And Grill
Winchester, VA
09.2025 - Current
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Collaborated with kitchen staff to streamline order fulfillment and enhance service efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted in managing inventory levels, helping reduce waste through efficient stock rotation.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Contributed to a positive work environment by collaborating effectively with kitchen and front-of-house staff.
Head Hostess
White Horse Tavern
Harpers Ferry, WV
06.2024 - 08.2024
- Managed guest reservations and seating arrangements to optimize dining flow.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated with kitchen and waitstaff to ensure timely meal delivery and guest satisfaction.
- Assisted in implementing new reservation software to enhance operational efficiency.
- Developed efficient waitlist procedures, improving guest experience during peak hours.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma -
Musselman High School
Inwood, WV05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Point of sale operation
- Fast-paced environment
Timeline
Server
Backseat Bar And Grill
09.2025 - Current
Food Runner
Backseat Bar And Grill
09.2025 - Current
Head Hostess
White Horse Tavern
06.2024 - 08.2024
High School Diploma -
Musselman High School