Sophia Ratto
Belmont,MS
Summary
Adept at enhancing office operations and customer satisfaction, my tenure at Bay Area Absolute Electric Inc. honed my skills in office administration and customer service. Leveraging organizational skill and maintaining excellent vendor relationships, I consistently improved workflow efficiency. My ability to mentor and adapt underscores a blend of leadership and adaptability, driving positive outcomes in dynamic environments.
Currently residing in the Bay Area, California with relocation to Scottsdale, Arizona in August 2024.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Bay Area Absolute Electric Inc.
11.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated projects and managed schedules.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Cashier/Barista
Sharetea
11.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Daycare Assistant
Michaela's Family Daycare
06.2023 - 08.2023
- Received Child Abuse and Neglect Mandated Reporter Certification
- Fingerprinted through California Department of Social Services Guardian Background Check System
- Maintained employment at both Sharetea and Michaela's Family Daycare working morning shifts at the daycare and evening shifts at Sharetea.
Daycare Assistant
Michaela's Family Daycare
06.2022 - 08.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Carlmont High School
Belmont, CA06.2023
Skills
- Customer Service
- Office Administration
- Scheduling and calendar management
- Organizational Skills
Certification
Child Abuse and Neglect Mandated Reporter
Timeline
Office Manager
Bay Area Absolute Electric Inc.
11.2023 - Current
Daycare Assistant
Michaela's Family Daycare
06.2023 - 08.2023
Cashier/Barista
Sharetea
11.2022 - 11.2023
Daycare Assistant
Michaela's Family Daycare
06.2022 - 08.2022
High School Diploma -
Carlmont High School
Child Abuse and Neglect Mandated Reporter
Similar Profiles
Christopher LeoneChristopher Leone
Account and Project Manager at Absolute ElectricAccount and Project Manager at Absolute Electric
Joshua De La RosaJoshua De La Rosa
Nurse Technician at HCA- Bay Area HospitalNurse Technician at HCA- Bay Area Hospital
Angela ChristopherAngela Christopher
Registered Nurse at Bay Area HospitalRegistered Nurse at Bay Area Hospital