Sophia Reynolds

• Provides attentive service, regularly checking in on guests to ensure their needs are met.
• Manages cash transactions accurately, ensuring proper handling of payments and tips.
• Develops strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Increases repeat clientele by building rapport with patrons and anticipating their preferences.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Boosts beverage sales through strategic upselling techniques and promoting daily specials.

Attending school at Oklahoma State University

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.