Sophia Rodriguez
Austin,TX
Summary
Dynamic and results-oriented professional with a proven track record at IEnergizer and H-E-B Grocery, excelling in customer service and food service roles. Leveraged strong teamwork and problem-solving skills to enhance customer satisfaction and streamline operations. Demonstrated expertise in de-escalation techniques and professional telephone demeanor, significantly improving client relationships and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IEnergizer
Austin, TX
12.2023 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Food Service Worker
H-E-B Grocery
Austin, TX
11.2020 - 03.2022
- Utilized point-of-sale systems for taking orders from customers.
- Performed opening and closing duties as assigned by management.
- Greeted customers upon arrival in the dining area.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Properly stored all leftover food items after each shift.
- Assisted with inventory management and restocking supplies as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted in the preparation of food items according to recipes and instructions.
Education
Minico High School
Rupert, ID05-2003
Skills
- Problem-solving
- Strong teamwork
- Script adherence
- Multitasking and organization
- Professional telephone demeanor
- Inbound and outbound calling
- Call escalation
- Team collaboration
- Customer service
- Empathy and patience
- Call center procedures
- Retail store support
- De-escalation techniques
- Positive and professional
Timeline
Customer Service Representative
IEnergizer
12.2023 - Current
Food Service Worker
H-E-B Grocery
11.2020 - 03.2022
Minico High School
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