SOPHIA RUBALCABA
San Diego,CA
Summary
Compassionate Human Service Specialist with four years of experience supporting diverse populations. Expertise in managing high-volume caseloads while ensuring accuracy, confidentiality, and adherence to compliance standards. Demonstrates a strong commitment to customer service and eligibility determination across various assistance programs.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Human Service Specialist
Health & Human Services Agency
01.2023 - Current
- Developed knowledge of program protocols and procedures for effective client support. as a Universal Worker in intake/continuing for Medi-Cal, CalFresh, CalWORKs
- Conducted interviews to assess eligibility for financial assistance and health coverage while processing renewals, DDS and HCBA waivers, WDP, SARs, SAF, and managing specialized tasks and projects including Cover CA, Burman holds, overdue case changes, and Disaster CalFresh
Temporary Election Worker Specialist
Registrar of Voters (Seasonal)
10.2024 - 11.2024
- Count and confirm the number of envelopes in a tray.
- Remove voted ballots from their return envelopes.
- Screen and sort out damaged, facsimile, and fax ballots as potential remakes.
- Inspect each ballot for red ink or light voter markings that need to be enhanced.
- Prepare ballot cards for tabulation by backfolding and boxing extracted ballots.
- File empty envelopes, remakes, and miscellaneous items in their designated holding area.
- Peek batches of empty envelopes to ensure that all ballots have been successfully extracted.
Office Assistant
Health & Human Services Agency (HB Staffing)
06.2022 - 09.2022
- Coordinated mail, supplies, and forms pickup and drop-off for social workers to ensure timely access to essential resources
- Assisted in managing sensitive cases in secured drawers to maintain confidentiality and support case integrity
- Completed tasks in a systematic order to enhance workflow efficiency.
- Compiled, checked, and verified data for accuracy and completeness to support informed decision-making
- Follow all county and department policy and procedure
- Maintain confidentiality of all information provided
Education
Associate of Arts - Nutrition Sciences
San Diego Mesa College
San Diego, CA12-2019
Skills
- Client support and assistance
- Case management
- Effective communication
- Problem solving
- Time management
- Teamwork and collaboration
- Independent work
- adaptability
SUMMARY OF SKILLS
Customer service – client-focused service, Time management and ability to meet strict deadlines, Work independently, Problem-solving & critical thinking, effective communication, adaptability & team collaboration
Certification
- Completed UC Davis Supervisor Development Series I. March 2026
- Completed Conflict Resolution for Frontline Employees
February 2026 - Completed Job Share Program for Access & Hospital & community Support Services
February 2026
Affiliations
- Diversity Inclusion & Heart Committee
Timeline
Temporary Election Worker Specialist
Registrar of Voters (Seasonal)
10.2024 - 11.2024
Human Service Specialist
Health & Human Services Agency
01.2023 - Current
Office Assistant
Health & Human Services Agency (HB Staffing)
06.2022 - 09.2022
Associate of Arts - Nutrition Sciences
San Diego Mesa College