Sophia Samet
Loxahatchee Groves,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Red Lobster to significantly enhance guest experiences and sales. Trained Walmart associates, boosting service efficiency. Known for a strong work ethic and ability to motivate teams towards peak performance.
Overview
26
26
years of professional experience
Work History
Server
Millers Ale House Bar And Grill
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Red Lobster
03.2018 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased overall sales by developing and executing successful promotional events and marketing strategies.
- Spearheaded employee recognition programs to motivate staff members towards outstanding performance levels consistently.
Customer Service Desk Associate
Walmart
11.1998 - 07.2015
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Education
Associate of Science - Medical Assisting
Keiser University
Palm Beach, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Millers Ale House Bar And Grill
10.2023 - Current
Server
Red Lobster
03.2018 - 10.2023
Customer Service Desk Associate
Walmart
11.1998 - 07.2015
Associate of Science - Medical Assisting
Keiser University
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