Sophia Samet
Loxahatchee Groves,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Red Lobster to significantly enhance guest experiences and sales. Trained Walmart associates, boosting service efficiency. Known for a strong work ethic and ability to motivate teams towards peak performance.
Overview
26
26
years of professional experience
Work History
Server
Millers Ale House Bar And Grill
Palm Beach Gardens, FL
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Red Lobster
Palm Beach, FL
03.2018 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased overall sales by developing and executing successful promotional events and marketing strategies.
- Spearheaded employee recognition programs to motivate staff members towards outstanding performance levels consistently.
Customer Service Desk Associate
Walmart
Palm Beach, FL
11.1998 - 07.2015
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Education
Associate of Science - Medical Assisting
Keiser University
Palm Beach, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Millers Ale House Bar And Grill
10.2023 - Current
Server
Red Lobster
03.2018 - 10.2023
Customer Service Desk Associate
Walmart
11.1998 - 07.2015
Associate of Science - Medical Assisting
Keiser University