Sophia Santacruz
Arlington,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Results-driven sales professional driving increased revenue, enhancing the buying experience, and elevating the company profile within targeted markets. Recognized for outstanding sales performance and a commitment to delivering excellence in customer service.
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
T-Mobile - Connectivity Source
San Antonio, TX
12.2020 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed and developed sales team.
Respiratory Therapist Intern
Texas IPS
San Antonio, TX
02.2023 - 08.2023
- Demonstrated competency in operating a variety of respiratory therapy equipment, ensuring safe and effective delivery of treatments.
- Assisted in the setup and monitoring of mechanical ventilation, ensuring appropriate settings for each patient''s unique needs.
- Utilized problem-solving skills when troubleshooting equipment malfunctions or addressing complex patient scenarios.
- Performed bronchial hygiene techniques, reducing risk of respiratory infections and improving lung function for patients.
- Demonstrated professionalism and effective communication skills when interacting with patients, families, and healthcare team members.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
Dental Office Assistant
Myrphy DDS
San Antonio, TX
01.2022 - 07.2022
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Assisted in the implementation of marketing strategies to increase awareness of dental services offered within the local community, resulting in an expanded client base for the practice.
- Optimized inventory management by monitoring supplies, placing orders, and ensuring timely delivery of essential materials for daily operations.
- Played a pivotal role in resolving customer complaints or concerns, demonstrating empathy and understanding while working to find practical solutions to various issues.
Front Desk Receptionist
Quality Business Tax Office
San Antonio, TX
07.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
South West Legacy
Von Ormy, TX06.2020
Skills
- Retail Sales
- Guest Relations
- Goal-Driven
- Hospitality and Accommodation
Languages
Spanish
Native or Bilingual
Timeline
Respiratory Therapist Intern
Texas IPS
02.2023 - 08.2023
Dental Office Assistant
Myrphy DDS
01.2022 - 07.2022
Assistant Sales Manager
T-Mobile - Connectivity Source
12.2020 - 05.2024
Front Desk Receptionist
Quality Business Tax Office
07.2018 - 12.2020
High School Diploma -
South West Legacy