Sophia Santacruz
Arlington,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Results-driven sales professional driving increased revenue, enhancing the buying experience, and elevating the company profile within targeted markets. Recognized for outstanding sales performance and a commitment to delivering excellence in customer service.
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
T-Mobile - Connectivity Source
12.2020 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed and developed sales team.
Respiratory Therapist Intern
Texas IPS
02.2023 - 08.2023
- Demonstrated competency in operating a variety of respiratory therapy equipment, ensuring safe and effective delivery of treatments.
- Assisted in the setup and monitoring of mechanical ventilation, ensuring appropriate settings for each patient''s unique needs.
- Utilized problem-solving skills when troubleshooting equipment malfunctions or addressing complex patient scenarios.
- Performed bronchial hygiene techniques, reducing risk of respiratory infections and improving lung function for patients.
- Demonstrated professionalism and effective communication skills when interacting with patients, families, and healthcare team members.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
Dental Office Assistant
Myrphy DDS
01.2022 - 07.2022
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Assisted in the implementation of marketing strategies to increase awareness of dental services offered within the local community, resulting in an expanded client base for the practice.
- Optimized inventory management by monitoring supplies, placing orders, and ensuring timely delivery of essential materials for daily operations.
- Played a pivotal role in resolving customer complaints or concerns, demonstrating empathy and understanding while working to find practical solutions to various issues.
Front Desk Receptionist
Quality Business Tax Office
07.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
South West Legacy
Von Ormy, TX06.2020
Skills
- Retail Sales
- Guest Relations
- Goal-Driven
- Hospitality and Accommodation
Languages
Spanish
Native or Bilingual
Timeline
Respiratory Therapist Intern
Texas IPS
02.2023 - 08.2023
Dental Office Assistant
Myrphy DDS
01.2022 - 07.2022
Assistant Sales Manager
T-Mobile - Connectivity Source
12.2020 - 05.2024
Front Desk Receptionist
Quality Business Tax Office
07.2018 - 12.2020
High School Diploma -
South West Legacy