SOPHIA SANTOS
Colorado Springs,CO
Summary
Eager and dedicated professional with over 6 years of diverse experience in education, hospitality, and customer service sectors. Proven ability to foster positive relationships and exceed client expectations through exceptional service and effective communication.
Overview
10
10
years of professional experience
Work History
Volunteer
Convergent Skills Academy
12.2024 - Current
- Identified, engaged, and enrolled individuals reentering civilian workforce after incarceration or military service, facilitating their transition and enhancing their employability.
- Built trust, assessed candidate needs, and connected individuals with opportunities aligning with their skills and goals, strengthening core competencies for a recruiting role.
- Assisted in planning community outreach events to promote educational programs.
- Collaborated with educators to develop curriculum materials for diverse learners.
Recruiter
TEKsystems
Colorado Springs, Colorado
07.2025 - 06.2026
- Sourced candidates through various platforms and recruitment tools effectively.
- Screened resumes to identify qualified candidates for open positions.
- Collaborated with hiring managers to understand staffing needs and job requirements.
Elementary School Teacher
Colorado International Language Academy
Colorado Springs, CO
08.2023 - 08.2024
- Managed classroom with 2 teaching assistants, overseeing two classes of up to 24 children to ensure effective learning environment.
- Provided instruction in Social Studies, Science, and English lectures.
- Delivered engaging instruction in Social Studies, Science, and English, fostering student understanding and interest in subjects.
- Graded and documented weekly tests, identifying individual student needs to tailor support and enhance academic performance.
Guest Experience Professional
Evolve Vacation Rental
Remote
09.2022 - 08.2023
- Guided guests through booking process daily, assessing wants/needs and fostering long-term relationships.
- Collaborated with all departments daily via Slack to address issues, share insights, and enhance overall guest experience.
- Collaborated and communicated with all departments daily via Slack to solve problems, brainstorm, and exchange information.
- Resolved 30+ cases per shift using Salesforce CRM, ensuring timely support for guest inquiries.
Bilingual Flight Attendant
United Airlines
Newark, NJ
02.2017 - 08.2018
- Translated all duties and announcements between English and German to up to 200+ passengers, so native speakers were consistently up to date.
- Welcomed and scanned passengers, identifying able-bodied men, exit row, and VIP passengers to ensure safety and compliance during boarding.
- Translated duties and announcements between English and German for 200+ passengers, ensuring clear communication and understanding throughout the flight.
Lead Hostess
Nordstrom Ruscello
Honolulu, HI
06.2016 - 12.2016
- Managed a team of 6 staff to effectively run the restaurant's front operations.
- Operated front of restaurant, providing inviting environment while managing online/telephone requests, reservations, and welcoming up to 200 guests daily.
- Drove 80% increase in weekly specials by informing guests and showcasing current cocktail and food trends.
Education
Bachelor of Arts - International Trade
Chaminade University of Honolulu
Honolulu, HISkills
- Salesforcecom
- Recruitment Software
- Candidate Evaluation
- Networking
- Community Engagement
- Customer Advocacy
- Bilingual German
- Written and Oral Communication
- Interpersonal Skills
- Relationship Building
- Time management
- Adaptability
- Empathy
- Slack
Volunteer Experience
Convergent Skills Academy, 12/01/24, Current, As a member of the Convergent Reentry Skills Academy, I have invested substantial time in identifying, engaging, and enrolling individuals reentering the civilian workforce after incarceration or military service. This experience has strengthened my ability to build trust, assess candidate needs, and connect people with opportunities that align with their skills and goals-core competencies that directly translate to a recruiting role.
Timeline
Recruiter
TEKsystems
07.2025 - 06.2026
Volunteer
Convergent Skills Academy
12.2024 - Current
Elementary School Teacher
Colorado International Language Academy
08.2023 - 08.2024
Guest Experience Professional
Evolve Vacation Rental
09.2022 - 08.2023
Bilingual Flight Attendant
United Airlines
02.2017 - 08.2018
Lead Hostess
Nordstrom Ruscello
06.2016 - 12.2016
Bachelor of Arts - International Trade
Chaminade University of Honolulu