Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Simone

Pittsburgh

Summary

Dynamic professional with a strong background in customer service at Wawa, adept at resolving inquiries and enhancing team performance. Skilled in complex problem-solving and relationship building, I effectively trained new associates and received positive feedback for handling customer complaints. Committed to maintaining a safe environment, I also supported students in gymnastics at CCSD Dance Company.

Overview

2
2
years of professional experience

Work History

Associate

Wawa
11.2024 - Current
  • Resolved customer inquiries and concerns through effective communication and problem-solving strategies.
  • Trained new associates on customer service protocols and best practices to enhance team performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Assistant Dance/Gymnastics Teacher

CCSD Dance Company
09.2023 - Current
  • Assisted in developing safe and effective gymnastics lesson plans for diverse skill levels.
  • Implemented safety protocols and guidelines to ensure student well-being during training sessions.
  • Supported students in mastering gymnastics techniques through personalized feedback and encouragement.
  • Organized equipment and maintained a clean, safe practice environment for all participants.

Education

High School Diploma -

Ridley High School
Folsom, PA

Bachelor of Arts - Political Science

University of Pittsburgh
Pittsburgh, PA
05-2029

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Workplace safety

Timeline

Associate

Wawa
11.2024 - Current

Assistant Dance/Gymnastics Teacher

CCSD Dance Company
09.2023 - Current

High School Diploma -

Ridley High School

Bachelor of Arts - Political Science

University of Pittsburgh

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Sophia Simone