Sophia Sinsabaugh
Odessa,United States
Summary
Retail and Customer Service professional with 2+ years of experience supporting store operations and delivering high-quality customer experiences. Skilled in accurate transaction handling, POS systems, phone etiquette, inventory support, and issue resolution. Improved store organization and workflow efficiency by streamlining processes, while training team members on customer service standards. A dependable communicator and quick learner who builds strong customer relationships and helps maintain smooth, efficient daily operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot
Odessa, TX
03.2025 - 05.2026
- Built friendly, patient relationships with customers in-store and by phone, listening to concerns and proposing practical solutions. Resolved product questions, returns, and order issues by coordinating with other departments to ensure timely follow-through. Used product knowledge to make helpful recommendations and complete transactions while focusing on customers' needs. Trained new team members on customer-service standards and store systems; stayed calm during busy periods to maintain a positive shopping experience.
Costumer service
Maurices
Odessa
06.2024 - 02.2025
- Delivered exceptional customer service that increased overall satisfaction by 30%, while implementing effective feedback systems to gather insights and support continuous improvement initiatives. Consistently resolved customer issues quickly and efficiently, strengthening customer loyalty and driving repeat business.
Education
Diploma -
Odessa High School
Odessa, TX01-2024
Skills
- Adaptable
- Phone etiquette
- Communicative
- Fast learner
- Career oriented
Timeline
Customer Service Representative
The Home Depot
03.2025 - 05.2026
Costumer service
Maurices
06.2024 - 02.2025
Diploma -
Odessa High School