sophia smith
Round Rock
Summary
Assistant Manager with 5 years of experience in driving team efficiency and productivity through innovative projects at Francesca’s And Tommy Hilfiger. Skilled in creative problem solving, team leadership, group work and workflow optimization leading to early project completion and enhanced team collaboration. Proven track record in mentoring team members and fostering a cohesive work environment.
Overview
2021
2021
years of professional experience
Work History
Assistant Manager
Francesca’s
09.2021 - 2024
- Spearheaded innovative projects, driving substantial improvements in team efficiency and productivity.
- Implemented creative solutions to optimize team workflow, which resulted in getting projects done earlier.
- Fostered a cohesive team environment, lead to great communication and cooperation / team work identifying areas for improvement.
- Mentored team members, to increase overall performance.
Assistant Manager
Tommy Hilfiger
Round Rock, TX
2024 - 2026
- Assisted in managing daily store operations, ensuring optimal customer experience and staff performance.
- Coordinated team schedules to align with peak sales hours, enhancing overall productivity.
- Implemented visual merchandising strategies, maintaining brand standards and increasing product visibility.
- Trained new staff on operational procedures and customer service best practices, fostering a collaborative environment.
- Resolving customer concerns
- Oversaw store opening and closing responsibilities, balanced cash drawers, and prepared deposits
Ride Attendant
Kalahari Indoor Waterpark
11.2020 - 02.2021
- Ensured guest safety on rides, while providing exceptional customer service.
- Resolved issues promptly, enhancing visitor satisfaction.
- Following safety protocols, conducted thorough equipment checks, and maintained accurate ride logs.
- Assisted guests with special needs, ensuring inclusive ride experiences.
Key Holder
Justice
02.2019 - 11.2020
- Managed store operations as Key Holder, ensuring security protocols and cash handling procedures.
- Led team to exceed sales targets and improve customer satisfaction ratings.
- Fostered a positive work environment, mentoring new staff and promoting team work.
- Aware of asset protection strategies while on the sales floor.
Education
High School - undefined
Stony Point High School
Round Rock, TX01.2021
Skills
- TEAM LEADERSHIP
- SALES STRATEGY
- CREATIVE THINKING
- DECISION MAKING
- CUSTOMER SERVICE
- COACHING SKILLS
- EMPLOYEE ENGAGEMENT
- TEAM BUILDING
- COMMUNICATION SKILLS
- COLLABORATION
- CUSTOMER SATISFACTION
Timeline
Assistant Manager
Francesca’s
09.2021 - 2024
Ride Attendant
Kalahari Indoor Waterpark
11.2020 - 02.2021
Key Holder
Justice
02.2019 - 11.2020
High School - undefined
Stony Point High School
Assistant Manager
Tommy Hilfiger
2024 - 2026