Sophia Smith
Vesuvius Italian & Wine Bar
Frederick,MD
1
Certification
9
years of professional experience
Administrative professional with several years of experience in customer service, restaurant operations, and team leadership. Skilled in administrative support, employee scheduling, data entry, record maintenance, Microsoft Office, and customer relations. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering exceptional service in fast-paced environments
Work History
Assistant Manager
7 Months- Act as Manager on Duty during assigned shifts, making real-time decisions to resolve operational challenges
- Performed administrative duties including scheduling staff, maintaining personnel records, processing invoices, preparing operational reports, and monitoring inventory levels to support restaurant management
- Coach and mentor team members, reinforcing service standards and improving overall performance
- Addressed customer concerns professionally to enhance guest satisfaction and foster repeat business
Bartender
9 Months- Crafted and served diverse cocktails, enhancing guest satisfaction through personalized service.
- Resolved customer complaints promptly, fostering a welcoming atmosphere at the bar.
- Organized promotional events featuring specialty drinks, driving increased foot traffic and sales growth.
- Managed inventory documentation and supply monitoring
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender/Trainer
8 Years 1 Month- Trained and onboarded new servers and bartenders on service standards, POS systems, and company policies
- Represented the restaurant at off-site events and promotional opportunities to support brand visibility and customer engagement
- Provided exceptional customer service to ensure guest satisfaction and repeat business
- Maintained knowledge of menu items, daily specials, and craft beer selections
Education
Associate of Applied Science - Health Sciences
Skills
Customer service
Team leadership
Data entry
Administrative support
Customer relations
Staff training and development
Staff supervision
Microsoft Word
Microsoft Excel
Certification
- TIPS (Training for Intervention Procedures)
- ServSafe Alcohol Certification
Timeline
Assistant Manager
Vesuvius Italian & Wine Bar
01.2026 - CurrentRead More
Bartender
Island Green
04.2025 - 01.2026Read More
Server/Bartender/Trainer
Oscar's Alehouse
03.2017 - 04.2025Read More
Howard Community College
Associate of Applied Science from Health Sciences
Read More