Sophia Spivey
Holly Springs,GA
Summary
Dynamic Assistant Manager with a proven track record at Palm Beach Tan, excelling in customer service and team leadership. Enhanced operational efficiency through strategic scheduling and staff training, driving sales growth. Skilled in conflict resolution and budget management, fostering a positive work environment while achieving ambitious performance goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Palm Beach Tan
Canton, GA
10.2024 - Current
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Coordinated team schedules to optimize operational efficiency and resource allocation.
- Developed training materials to enhance staff performance and onboarding processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Coasta Tanning
Canton, GA
05.2022 - 10.2024
- Coordinated team schedules to optimize operational efficiency and resource allocation.
- Developed training materials to enhance staff performance and onboarding processes.
- Implemented process improvements that increased service quality and customer satisfaction.
- Assisted in budget management, ensuring adherence to financial guidelines and cost controls.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
Cashier
Publix
Canton, GA
09.2021 - 05.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier Team Lead
Kroger
Canton, GA
11.2019 - 08.2021
- Led team in daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Monitored cash register operations to prevent discrepancies and enhance efficiency.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier
Cracker Barrel
Canton, GA
12.2018 - 04.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise and maintaining organized display areas.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - Nursing Administration
Creekview High School
Canton, GA05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Customer rapport
- Sales strategies
- Retail operations management
Additional Information
Seeking jobs to gain more skills in my career interest. I am highly motivated in working hard and expanding my knowledge and skill sets to acquire proper experience in the medical field, particularly medical administration/business. I would describe myself as very detailed, strong work ethic, and always willing to learn more to further my education and make a gateway for my future career.
Timeline
Assistant Manager
Palm Beach Tan
10.2024 - Current
Assistant Manager
Coasta Tanning
05.2022 - 10.2024
Cashier
Publix
09.2021 - 05.2023
Cashier Team Lead
Kroger
11.2019 - 08.2021
Cashier
Cracker Barrel
12.2018 - 04.2019
High School Diploma - Nursing Administration
Creekview High School